Free shipping on all orders. Order minimum $99. Due to U.S. Postal Service policy, it is cost prohibitive to ship heavy packages (greater than 10 pounds) to a PO Box. If you require delivery of a heavy package to a PO Box, there will likely be a $110 surcharge applied to the order. However, we will work to provide alternative delivery options to avoid this fee whenever possible. Please note that due to government laws, we cannot ship to APO/FPO facilities.

Yes. The United States Gold Bureau fully insures all of its shipments. Should anything happen while your package is in transit, it will be covered by our insurance policy. However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a direct signature. For shipments that require a signature: you, the purchaser, must be the person who signs for the package. Also, if you have given instructions to leave your package with someone else such as a building manager, neighbor, drop-off location such as Mail Boxes Etc., The UPS Store, etc., YOUR PACKAGE WILL NOT BE COVERED BY OUR INSURANCE ONCE IT HAS BEEN DELIVERED TO THE DELIVERY ADDRESS YOU PROVIDED. When we ship to you, if metals are lost or damaged in transit, it is our responsibility to pursue any claim with the insurance company on your behalf; PROVIDED, HOWEVER, THAT YOU REPORT ANY DISCREPANCIES OR CLAIM OF A MISSING PACKAGE WITHIN 5 DAYS OF THE DAY YOUR PACKAGE WAS REPORTED AS DELIVERED TO YOUR DELIVERY ADDRESS. FAILURE TO REPORT DISCREPANCIES OR CLAIMS OF A MISSING PACKAGE WITHIN 5 DAYS WILL VOID YOUR ABILITY TO FILE AN INSURANCE CLAIM WITH US FOR THE MISSING ITEMS OR PACKAGE! If we determine the package is lost or damaged, we will work with the insurance company to file a claim according to policy and the appropriate procedures. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.

Your order is usually packaged and shipped within 2 weeks of receipt of your good funds payment (14 days including weekends; holidays may add additional handling time). We endeavor to ship your items to you as fast as possible, but many factors contribute to shipment times, including the method of payment utilized by you to settle your order. AT TIMES, WE MAY SEND YOUR ITEMS IN MULTIPLE PACKAGES TO COMPLETE THE ORDER. ADDITIONALLY, IF YOU HAVE PLACED MULTIPLE ORDERS, WE MAY SHIP ALL OF YOUR ORDERS IN A SINGLE SHIPMENT.

We guarantee that we will buy back any precious metal products that we sold to you, or we will facilitate a sale of your metals on your behalf. At least one of our Buy Back options is offered on any product at any time and for any reason, provided you originally purchased it from The United States Gold Bureau. No questions asked. Payments are generally available to you within 72 hours of the sale of your products. Payment for your products can be made to you directly via check, or it can be credited to your account for future purchases. The process is easy and secure. The price offered to you for the product you wish to sell will vary based on the method in which it is being sold (i.e. Open Market Sale vs. Consignment Sale), the current market conditions at the time you wish to sell the item(s), and demand for the items at that time. There is no guarantee of price, the Buy Back Guarantee is a promise to make a market for your qualifying items. It is certainly possible that other market-makers may offer a higher, or lower, price than we are offering at the same time for an eligible product. For this reason, it is always best to check around before selling any of your items to any person or company.